Patient Centered Care and Health IT

What 'Patient-Centered' Should Mean: Confessions Of An Extremist

by Donald M. Berwick


ABSTRACT: "Patient-centeredness" is a dimension of health care quality in its own right, not just because of its connection with other desired aims, like safety and effectiveness. Its proper incorporation into new health care designs will involve some radical, unfamiliar, and disruptive shifts in control and power, out of the hands of those who give care and into the hands of those who receive it. Such a consumerist view of the quality of care, itself, has important differences from the more classical, professionally dominated definitions of "quality." New designs, like the so-called medical home, should incorporate that change. Health Affairs 28, no. 4 (2009): w555-w565 (published online 19 May 2009; 10.1377/hlthaff .28.4.w555)]